'NO LONGER SERVING MILITARY' Colorado Springs hotel apologizes for sign

Published: Mar. 15, 2019 at 9:17 PM MDT
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"It's a story that I didn't want to be a story."

A woman, wanting to remain anonymous, reached out to 11 News on Friday about a sign posted at the DoubleTree by Hilton hotel in Colorado Springs. She shared a picture of the sign posted at the hotel's bar that read:


11 News is not sharing the original picture because the woman who posted it to social media didn't take it herself. The woman said her group took more than 600 people to the hotel for a deployment ceremony. She says there were several interruptions of the ceremony by a couple of the staff members. At one point in the night, the sign was set up at the bar.

"All I wanted was an apology," the woman explained to 11 News. The hotel's general manager did more than that.

The following statement was posted to DoubleTree Colorado Springs on Facebook by General Manager Daniel Krammerer:

“Our property has a proud history of hiring veterans and welcoming the military as our guests. Last night two of our team members acted without the proper authority to close and exclude military guests from our hotel’s bar. This action is inconsistent with our values and we humbly apologize. The two team members are no longer employed at the property. We have attempted to contact the leaders of the group to apologize and confirm that our property is one that welcomes all, especially the men and women who serve our country.”

The woman who first shared a picture of the sign on social media says it all backfired. She says people were accusing her of making the story up. She wants the public to know she's very supportive of the hotel and even feels bad about the two employees.

"Daniel has been amazing, very supportive throughout all of this," the woman explained about the hotel's response.

11 News has a call into the general manager. This story will be updated only if new information becomes available.

I wanted to take this opportunity to provide again my sincerest apologies for the situation that took place last week...

Posted by DoubleTree Colorado Springs on Friday, 15 March 2019