Local service dog company surrenders pet care license

COLORADO SPRINGS, Colo. (KKTV) - Following several failed inspections and findings of misrepresented service dogs, Noelle's Dogs Four Hope surrendered its pet care license.

The Colorado Department of Agriculture's (CDA) Pet Animal Care Facilities Act (PACFA) program headed the investigation.

The company, located off Northpark Drive near Mark Dabling Boulevard and Gardens of the Gods Road, is run by Tina Lynn Rivero.

According to the company's website, "Noelle's Dogs Four Hope can enhance a child's life with disabilities by providing specifically trained service dogs ... We are also proud to provide service dogs for our veterans as well."

The license suspension is equivalent to a revocation of license for two years, which is effective starting October 31.

CDA says there were several instances where dogs represented as trained service dogs were put in homes with "undisclosed illnesses, health and abnormal behavior issues including incontinence, lack of basic house training, separation anxiety and aggression."

In their release, they also said:

"PACFA investigations concluded that Noelle’s violated PACFA rules and regulations by making a misrepresentation or false promise through advertisements, employees, agents, or otherwise in connection with business operations, and by failing to take reasonable care to release for sale, trade, or adoption only those pet animals that are free of undisclosed disease, injury, or abnormality.”

The CDA's inspections began in March of 2017. The timeline is as follows, according to the CDA:

- March 7, 2017: Failed inspection. Reasons include sanitation, space, and enclosure requirements.
- March 24, 2017: Failed inspection. Reasons include improper isolation room, sanitation, and disintegrating flooring.
- June 6, 2017: Failed inspection. Reasons include dogs being fed cat food, improper documentation, and transferring dogs with an “undisclosed disease, injury or abnormality to buyers.” During this inspection, Ms. Rivero also provided inaccurate and false information to CDA’s PACFA inspector.
- June 29, 2017: Failed Inspection. Reasons include failure to keep and maintain acquisition records and providing inaccurate information to CDA’s PACFA inspector.

CDA says the company must transfer legal ownership of all its dogs before October 31.