Colorado family upset over 'OK' symbol made by Universal character, Universal apologizes

 Photo taken from a video provided to 11 News by the parents of the child in the picture.
Photo taken from a video provided to 11 News by the parents of the child in the picture. (KKTV)
Published: Oct. 1, 2019 at 8:05 PM MDT
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A Colorado family started doing a double-take when looking at pictures and videos from a vacation to Universal Orlando.

In one of their videos, their daughter was posing with the character "Gru" from "Despicable Me." As the character posed for the photo with a young black girl, you can see the person in the suit form the "OK" symbol and slide it on the girl's shoulder. This took place inside one of the resort's hotels. The incident happened back in March. This stood out as odd to the family and didn't appear to be a harmless gesture to them.

The family of the young girl believes that may have been the intention of the person in the costume.

11 News reached out to Universal last Thursday for comment. Tom Schroder with NBC Universal Orlando responded with the following: "We never want our guests to experience what this family did. This is not acceptable and we are sorry – and we are taking steps to make sure nothing like this happens again. We can’t discuss specifics about this incident, but we can confirm that the actor no longer works here. We remain in contact with the family and will work with them privately to make this right."

Tiffney and Richard Zinger requested 11 News to not share the identity of their daughter. The two are both veterans who served time in Iraq, according to their lawyer. 11 News has an interview scheduled with the parents for Thursday morning as we hope to expand our coverage on this story.

Universal won't comment on if the gesture made by the person in the costume could have had another meaning.

11 News has also reached out to Loews Hotels for comment on the incident.