11 CALL FOR ACTION: Former officer denied driver's license

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COLORADO SPRINGS, Colo. (KKTV) - A former cop reached out to 11 News because he can't renew his driver's license. That's because a different guy with the same name, in another state, has some kind of hold on his license.

The officer has never even been to that state before.

"It's frustrating," said Ronald Reeves.

That frustration has been building over the last couple weeks, ever since Reeves tried to renew his driver's license and couldn't. He went to the DMV off Union and Briargate in Colorado Springs recently.

"The clerk at the DMV denied the request, telling me that the National Driver's Registry had placed a hold on my driver's license based on my name and date of birth," explained Reeves. "The hold was placed on it through the state of Pennsylvania."

Reeves received a letter saying his "driving privilege is under restraint."

"I've never been to Pennsylvania, nor have I lived in Pennsylvania," Reeves said.

On top of the unexpected hold, he's a retired Fountain police officer who has never been in trouble with the law.

"I said, 'So you're pretty much putting a hold on every Ronald Reeves with the same date of birth,' and they said yes," Reeves said. "I said, 'That's silly, you can't do that.' They said, 'Well we're doing it.'"

The Colorado DMV, or Department of Motor Vehicles, wouldn't even tell 11 News investigative reporter Katie Pelton why his license was suspended.

Pelton reached out to the Pennsylvania DMV, and they wouldn't offer up an explanation either.

Pelton started digging online in court records to find other people with the same name who live in Pennsylvania. She found plenty of Ron Reeves who had traffic violations like a DUI, but none of them had the same birth date.

"I couldn't do my job if I was arrested for driving under the influence of drugs or alcohol. I couldn't be a cop," Reeves said.

Pelton then reached out to Colorado's DMV. They wouldn't talk to her about this specific case, but they talked in general about the situation.

Colorado has an agreement with other states. So if someone has a traffic violation in another state, that person won't be able to get a license in Colorado either.

The DMV spokesperson said sometimes records with similar information, like names and birthdays, can get tied together. When that happens, it's up to the individual impacted to work with the other state to verify they're not the person with the hold.

That's exactly what Reeves had to do.

"I had to get a notarized letter indicating who I am, that I never lived in the state of Pennsylvania, I was never charged with the infraction that they're referring to. I had to provide copies of my birth certificate, copies of my Social Security card, and proof of residency here in the state of Colorado," he explained.

All that work in order to prove he never did anything wrong in the first place.

Reeves was able to get his driver's license on Tuesday.

If you are dealing with a problem, you can reach out to our 11 Call For Action team at 719-457-8211.