WATCH: 11 Call For Action looks at the top consumer complaints for 2022

An 11 Call For Action special report
Published: Nov. 29, 2022 at 11:51 AM MST|Updated: Dec. 1, 2022 at 6:48 AM MST
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COLORADO SPRINGS, Colo. (KKTV) - 2022 has come and almost gone, and 11 Call For Action is looking back at the top consumer complaints of the year.

11 News anchor and lead CFA investigator Katie Pelton sat down with the IRS, the state attorney general, the postal inspector and local detectives to get their take on the biggest scams and most frustrating issues that you faced in 2022. The year saw some of the usual suspects ...

“In general we have seen consistent steady increase in online scams, which I’m sure is no surprise, this has continued to be in crease over the last several years, especially with people shopping during the pandemic from home. The internet is a hot bed for scam opportunities,” said Adah Rodriguez with the Better Business Bureau of Southern Colorado.

... as well as some scams specific to 2022.

“The interesting thing about scams is it changes with the seasons, so it differs depending on what’s in the news,” Attorney General Phil Weiser told Pelton. “During the Stanley Cup, for example, we saw scams around the Avs. As we get to the holidays, we see different types of scams that people might come up against, including false solicitations about how to give to charity. People need to be aware there are scammers out there, and they have a range of pressure tactics to do it.”

From which gas pumps are safest to the most prominent red flags in a scam phone call, these experts walked Pelton through their best tips for protecting your money and personal information.

Pelton also spoke with the Pikes Peak Regional Building Department on what homeowners need to know when dealing with contractors.

“The homeowner should always make the contractor pull the permit. Basically what that does, it puts all the responsibility on to the contractor -- they’re the ones that need to be pulling those permits, doing the work and then calling in those inspections. The reason that’s so important is it really ensures that the work is done in a timely manner. Every time a permit is pulled, the contractor has 180 days to call in their first inspection to make sure their work is moving along. If you pull it as a homeowner, maybe the contractor that you’ve hired isn’t maybe as excited to do the work quickly because they’re not the ones that are going to get in trouble if no inspections are ever called in, it’s going to be you as a homeowner,” said Greg Dingrando.

And has advice for you from consumer experts on combating inflation during your holiday shopping.

Watch our special edition hosted by Pelton for an in-depth discussion on these issues and more. The video is at the top of this page.