Alyssa is 16. Her brother, Jordan is 11. Since they were born, their mother says they've only seen Dr. Ellen McCormick, a pediatrician who recently retired after 20 years of practice in Canon City.
Tiffany Thomas says she visited the doctor's office in late May to try and retrieve their medical records, but no one was there and her phone calls yielded no answers.
Tiffany told us, "They've had some surgeries and things like that in the past and it's just nice for the new doctor to know."
We did a little digging and learned Tiffany just needed to mail a request to this Brighton, Colorado address to get two and a half years of medical records for both children, But Tiffany wanted more than that.
She explained, "There's a lot of history in a child's life that is important, I feel, for new doctors to know what's going on with these kids as they see them and take them on."
I tracked down the doctor's office manager and learned that Tiffany and other patients can get more than 2 1/2 years worth of records.
They just need to specify that when they mail in this form. The doctor has 2 1/2 years worth available electronically, but copies can be made of older, handwritten records.
The best way to protect yourself is get a copy of each visit while you're there at the doctor's office and keep it in a file at home.
We learned Colorado has specific guidelines when it comes to releasing medical records.
Doctors are supposed to keep them for at least seven years after you were last treated or seven years after you turn 18. They're also supposed to copy them at a reasonable price.