At the North Pole, which happens to be in Cascade, Colorado, Santa Claus is busy receiving thousands of letters from good boys and girls. His helpers are busy replying to the letters.
"Jonathan is obviously is little. He has little hands." Carol is one of Santa's helpers sorting through the thousands of letters that come to the North Pole, some from as far away as Sydney and Dublin. Carol reads every single one of them and also makes sure every one gets a reply from Santa. Many of the letters come with a lengthy wish list. "He does let us know where to get the gifts, like from Kmart, Toys R Us and from a catalog," Carol laughed as she read us the letter.
A few of them have little words, just pictures of what they want from Santa. Another one, a little boy begs for a dog. The letters come in all different shapes and sizes. Some will make you laugh, like this one that Carol reads, "Last year, I didn't get what I wanted." Others will break your heart: "I'm a single mom with 3 daughters and my salary is not enough to give them things for Christmas."
Thousands of letters flood the North Pole. Each one contains a little piece of hope inside that Christmas dreams come true if you just believe.