KKTV 11 News | Colorado Springs, Pueblo | News

Burglary Victim Upset Over Police Response Time


A local man is upset that it took police officers seven hours to get to him when his house was broken into on Thursday.

Ryan Lorenzo returned home to find his sliding glass door shattered.

“The first thing I saw when i walked around was a hammer lying on the ground next to a broken window,” Lorenzo explained.

But what frustrates him even more than the invasion is the time it took for police to get to his apartment. He says he first called them at 9 a.m., but as the clock ticked on, there were still no officers. He called back several times but was told there were higher priority calls in front of him. Lorenzo says that's not good enough.

"I tried to explain that their system is flawed and there needs to be something done about it,” Lorenzo said.

Sand Creek Division Commander Kirk Wilson with the Colorado Springs Police Department says all Priority One calls need immediate attention; that's when someone's life is in danger.

"We have a priority system for our calls, he was safe and no one was injured,” Wilson explained.

Wilson says he understands Lorenzo's frustration, but with a limited budget and fewer officers on the street, for lower priority calls it could take hours, even the next day for officers to check out.

"We're at a difficult time and we're trying to make do with the resources we have and try to respond to those calls the best we can."

Police say there were about 40 other calls pending at the same time as Lorenzo was waiting, and that's just for that part of Colorado Springs.


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