Top Airlines

Airplane travel isn't always so friendly for today's passengers. That's what Consumer Reports found in its survey to determine the best and worst airlines.

Greg Daugherty with Consumer Reports explains, "We asked almost 15,000 subscribers to rate their overall satisfaction with the airlines and also things like seat comfort and service."

US Airways was at the bottom of the ratings.

Greg says, "US Airways got very low ratings for cabin-crew service, baggage handling, seat comfort, and entertainment options."

United didn't do much better for overall satisfaction. With most airlines, one of the biggest complaints was high fees.

One traveler told us, "It's not fair. You have to pay like $150, $200 extra on top of your ticket."

"Thank you for flying Southwest"

But on Southwest - the top-rated airline - 93% of travelers said they didn't have to pay fees for services like checking a bag, choosing a seat, or for food and drinks.

Greg says, "Southwest is one of the few airlines that lets you check two bags for free. And it was the only airline that had the highest scores for cabin-crew service and check-in."

JetBlue came in at number two in the survey. It was the only airline to receive a high rating for its
in-flight entertainment, and its seats generally have more leg room. All that can make your next trip more enjoyable.

Consumer Reports says there's some good news on the horizon. Airlines are going to be required to include all fees and taxes in advertised fares.
And airlines are going to be required to spell out their fees on their websites. The new rules are due to go into effect later this year.

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