KKTV 11 News | Colorado Springs, Pueblo | News

This Isn't What I Expected

Subway has long promoted its foot-long sandwiches. So when customers caught the company serving up shorter sandwiches, they took their complaints to Facebook, grabbing media attention and even outraging Stephen Colbert.

He says, "We have been five-dollar footwronged!"

Consumer Reports' Tod Marks says that's not the only product that's disappointing consumers.

The Allergy Luxe Premium Bed Bug Mattress Protector says it provides "luxurious fabric protection against bed bugs, dust mites & allergens."

Tod says, "But if you turn the package over and read the fine print at the bottom, it says 'the manufacturer makes no claim that this product will prevent or inhibit human exposure to insects, allergens, mold or other microbial matter."

This packaging for the Cuddly Sherpa Throw shows cute lambs. But look closer! This throw is made from "100% polyester."

Looking for products "made in America" can be confusing as well.

Tod points out, "Just because you see a symbol like an American flag doesn't mean it was American-made at all."

The American Glove Company says "We Glove The USA." But look below - made in Vietnam! And you'd think these dish towels made by American Mills were also manufactured in the U-S. Wrong! They're made in China.

Unfortunately, confusing words and images aren't necessarily forbidden by the Federal Trade Commission - responsible for monitoring deceptive product claims.

Tod says, "What would a reasonable consumer think, they ask. And even there it's not clear cut."

That means reading labels closely is a good habit to get into.

Consumer Reports says if you believe you've been misled about a product, complain to the manufacturer directly.
And file a complaint with the Federal Trade Commission at consumer.ftc.gov.

As for Subway, the company has issued a statement saying, "We have redoubled our efforts to ensure consistency and correct length in every sandwich we serve."


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