KKTV 11 News | Colorado Springs, Pueblo | News

Hacker-Friendly Hotels

When you arrive at a hotel and hand over your plastic, you assume there are stringent safeguards in place to protect your information.

Margot Gilman with Consumer Reports says, "The major credit card companies require businesses to have standard data protections if they want to accept credit and debit cards.

It's called being PCI compliant. But we found that a number of hotels may not be."

At this Super 8 motel in New York, the manager said he "had not heard" about PCI compliance.

An assistant general manager at a Red Lion in California also said "I never heard of this."

Similarly a manager at an America's Best Value in Washington state said, "I have no idea" about PCI compliance.

Margot says, "In the past, hackers have taken advantage of weak security at hotels.

For instance there were three documented data breaches at properties of Wyndham Worldwide several years ago."

According to a complaint by the Federal Trade Commission, "security failures" at Wyndham Worldwide led to more than 10 million dollars in unauthorized charges.

Wyndham Worldwide and its subsidiaries have many brands including the Super 8 chain.

In an email to Consumer Reports, a Wyndham spokesman said that each Super 8 is "independently owned and operated" and is "separately required to be PCI compliant."

However, a spokesperson for Super 8 owners disagrees, saying "Wyndham is responsible for PCI compliance."

So how can you find out if the hotel you're considering has the kind of security that credit card companies require?

Margot points out, "There is no substitute for doing your own research. Call any hotel or motel you are considering and ask if they are PCI compliant."

If you have any doubt about the data security of the hotel you have chosen, Consumer Reports advises using your credit card to pay and not your debit card.

Credit cards have much better protection in case of fraud.


KKTV firmly believes in freedom of speech for all and we are happy to provide this forum for the community to share opinions and facts. We ask that commenters keep it clean, keep it truthful, stay on topic and be responsible. Comments left here do not necessarily represent the viewpoint of KKTV 11 News.

If you believe that any of the comments on our site are inappropriate or offensive, please tell us by clicking “Report Abuse” and answering the questions that follow. We will review any reported comments promptly.

powered by Disqus
KKTV 520 E. Colorado Colorado Springs, CO 80903 Office: (719) 634-2844 Fax: (719) 632-0808 News Fax: (719) 634-3741
Gray Television, Inc. - Copyright © 2002-2014 - Designed by Gray Digital Media - Powered by Clickability 260474711 - kktv.com/a?a=260474711