One told us, "I don't like the cramped seats."
Another said, "Not on time, rude, not good customer service."
A third complained, "I do not like paying for luggage."
Fees for checked baggage and limited leg room are among the many gripes subscribers expressed in Consumer Reports' Airlines Ratings survey. The top complaints?
Karen Jaffe with Consumer Reports found, "A full third of survey respondents complained about crowded flights. And a quarter complained about cramped seats."
No-frills Spirit airlines came in last in the ratings, hitting rock bottom on all of the customer benchmarks, including seating comfort, cabin staff service, cleanliness, and baggage handling.
United Airlines, U.S. Airways, and American did slightly better overall, but like Spirit, they got low scores for cleanliness and leg room.
Karen says, "There are airlines out there where you can have a more comfortable flying experience. They just may not fly everywhere you'd like to go."
In the ratings of eleven airlines, the highest overall score went to Virgin America, a separate company from Virgin Atlantic.
Southwest scored high in customer satisfaction, too, as did JetBlue.
Both airlines charge relatively few fees.
But JetBlue did better for cleanliness and seating comfort.
Some airlines have responded to passengers' frustration over fees by "bundling" services together - for a fee, of course.
A bundle might include preferred seating, free checked baggage, and free flight changes.
But Consumer Reports says make sure you'll use all the benefits, otherwise paying à la carte fees might be cheaper.
KKTV firmly believes in freedom of speech for all and we are happy to provide this forum for the community to share opinions and facts. We ask that commenters keep it clean, keep it truthful, stay on topic and be responsible. Comments left here do not necessarily represent the viewpoint of KKTV 11 News.
If you believe that any of the comments on our site are inappropriate or offensive, please tell us by clicking “Report Abuse” and answering the questions that follow. We will review any reported comments promptly.powered by Disqus
Viewers with disabilities can get assistance accessing this station's FCC Public Inspection File by contacting the station with the information listed below. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, 888-835-5322 (TTY), or email@example.com.