It takes a couple of minutes before Jeanne Coppola can get a connection. And going from site to site is painfully slow.
Jeanne wants to switch to a faster service. Her choices are either a high speed connection from a cable company or DSL service from a telephone company.
Consumer Reports' Rosalind Tordesillas says each service offers different advantages. Her findings are based on a survey of 26,000 consumer reports' subscribers across the country.
"We found that in general, cable customers were happier with the speed of their connection than most DSL subscribers."
The main advantage with DSL is that it tends to be less expensive. But there's a caution.
"You have to be careful with DSL because providers do offer different plans with different speeds at different prices. So if you go for the cheapest plan, you might be getting a speed that's only a few times faster than dial up."
Another caution with both types of high speed service: rates often jump after an introductory period. So check the contract carefully.