After shelling out plenty of money for a new computer, the last thing you want is to have it sent out for repairs. Consumer Reports conducted a massive computer survey.
Robert Kimbrough runs a computer sales and repair business from his home. He finds some of his customers' computers have more problems than others.
Hard drives crashing, the motherboards, the bios on them are not working properly.
Consumer Reports surveyed computer owners and evaluated the reliability of nine different companies including Gateway, Apple and Dell. They asked them about repairs that they had or any serious problems.
With laptops, Consumer Reports' survey results showed meaningful differences. Toshiba and Apple rated at the top of the charts with just over 15 percent needing repairs.
But when it came to Gateway and Compaq, more than 20 percent of these machines needed fixing.
As for desktop repairs, the differences were even bigger. Apples, Sony and Dell came out on top.
HP, Compaq, and Gateway did significantly worse, with repair rates of more than 20 percent. Reliability within a brand can vary, and no one can predict upcoming changes that may affect reliability.
Still you can increase your chances of buying a reliable computer by choosing a brand that has proven to be reliable in the past.
Follow this advice, in order to cut down on the time your computer spends in the repair shop.
The information from the survey was based on the comments of readers and the 140,000 computers they had purchased in the last few years.