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Esurance Fined $147,000 for Market Conduct Violations

After an examination by DORA’s Colorado Division of Insurance of car private auto insurance company Esurance, the state board has fined the company $147,000 for market violations, plus a $7,500 surcharge which goes to the DORA outreach fund toward consumer education.

“Our market conduct examiners found violations which affect Colorado consumers,” said Colorado Insurance Commissioner Marcy Morrison. “Consumers need to know what their options are so they can make informed insurance choices.”

Issues addressed in the examination report are related to the required notice to consumers of their right to protest certain actions, including a premium increase, nonrenewal, or cancellation of their policy. These issues include:

- Failure to offer to exclude a specific driver and to disclose the modified premium that would result from this exclusion. (Excluding a high-risk driver can prevent a premium increase, nonrenewal or cancellation of the household policy.)

- Failure to provide the reason for one of these specific actions.

- Missing information on the premium increase notices, including notice requirements for both the Fair Credit Reporting Act and the policyholder’s right to replace the insurance through an assigned risk plan.

The “failure to offer to exclude a specific driver” violation relates to Colorado law which allows policyholders to exclude a member of the household from an automobile coverage insurance policy.

According to state officials, the insurance company must notify their policyholder when the driving history or other risk factor for one household member prompts a higher rating for the entire household policy.

The owner of the policy must be informed of the option of paying a lower insurance premium if driver who is considered high risk due to driving history or other factor is excluded from driving under the policy.

You can see the full report by clicking on the link below this story, to visit the Division of Insurance web site.


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