We are getting answers from a home security company, after a local woman says a salesperson lied to her to get her business.
Sarah Garrison lives in Colorado Springs and says a salesperson with Vivint recently came to her door and offered to upgrade her home security system.
"She implied that she knew me, knew my system, knew my age, knew the whole thing and she was here to help me out and that's what got me," said Garrison.
Prior to this incident, Garrison says she had used ADT for home security for about 10 years.
"I asked her directly are you working with ADT and she said yes. So I said, "You're not a competitor of ADT,' and she said no. We're a newer company and they have old equipment, so they're taking over their old accounts," said Garrison.
That turned out to be a lie. Garrison canceled her subscription the next day, and she did get her money back.
11 News contacted Vivint about the situation. A spokesperson tells us that salesperson has been fired. The spokesperson says the company takes these claims very seriously, and has a no tolerance policy for deceptive sales tactics.
11 News checked with the Better Business Bureau, and Vivint is not accredited. However, there is an alert out for the business on the BBB's website letting people know that a handful of states have filed complaints against the company for misleading customers.
If you buy something from a door-to-door salesman, in some cases you can get out of it.
The Federal Trade Commission has a "Cooling Off Rule," which gives you three days to change your mind. It only applies if you bought something at your home or somewhere that is not the seller's permanent place of business, and the purchase has to be more than $25. For more information, click on the link.
If you have something you want us to check out, you can make an 11 Call For Action by calling 719-457-8211.