Man Allegedly Removed From Plane Because Of Tweet About Poor Customer Service

By: KKTV
By: KKTV
Many people turn to Facebook and Twitter to air frustrations about poor customer service, but one man says his Tweet got him kicked off a plane at DIA.

Credit CBS

Many people turn to Facebook and Twitter to air frustrations about poor customer service, but one man says his Tweet got him kicked off a plane at DIA.

Duff Watson apparently had a disagreement with a Southwest Airlines agent when she allegedly wouldn't let his young children board with him during priority boarding, forcing the group to wait, according to KKTV sister station WCCO in Minnesota. Watson told WCCO he left the exchange feeling "humiliated."

“In leaving I said, you know, ‘Real nice way to treat an A-list. I’ll be sure to tweet about it,’” he told WCCO.

Then Watson did exactly that.

“Something to the effect of, ‘Wow, rudest agent in Denver. [named removed], gate C39, not happy @SWA,’” he said.

Shortly after taking their seats, he says they were asked to leave the plane and he was forced to delete the tweet before being allowed to reboard.

“[She said] her safety feels threatened at this point because of what I tweeted,” Watson told WCCO.

According to Watson, the whole incident was overblown and left his children scared.

"“She said ‘I’m going to call the cops,’” his daughter told WCCO. “I like thought something bad was going to happen, like my dad being in jail.”

“There was no use of profanity, there were no threats made. There was nothing other than, you know, a terse exchange between a customer service agent and a customer,” Watson said.

Southwest Airlines released this statement: , “On Sunday a customer was removed for a short time from Flight #2347 from Denver to Minneapolis… The incident is currently under review.”

In an email to Watson, Southwest apologized for the incident, but would not elaborate on any disciplinary actions that might have been taken, according to WCCO.

Watson reportedly said he and his children received $50 vouchers, but it's not enough to convince him to fly with Southwest in the future.


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