There are at least two things Patty Selman depends on regularly: Her son Douglas, and her prescription medications.
"I take the heart medicine for my heart here and I take thyroid, I take a blood pressure medicine," among others, she says.
With a monthly income of about $800, Patty typically only hands over about two, to five dollars in co-pay fees for her medicines. When it jumped to $165 after choosing a new Medicare plan, both she and Douglas had a problem.
"She did come to me," he says. "And between the two of us exhausted every effort we had to try to resolve the problem."
One of the most common problems insurance counselor Lisa Hietala sees is like Patty's. As of January first, the Medicare options are supposed to make prescriptions more affordable, especially for those who need several of them. Even though the registration deadline is in May, many wanted in as soon as possible.
"It's a program that's just so new, that it's not likely, as much as we'd hoped it'd go smoothly, that it was going to go smoothly. This is just bumps in the road," says Hietala.
Patty's happy to say she's now cleared those bumps and sorted everything out, but Douglas fears if his mom's plan got mixed up, there could be others like her still waiting for answers.
"For us it worked out good," Douglas says. "Hopefully it will for everyone else too."
For more information regarding Medicare Prescription Plans, go to the official website at www.medicare.gov and click on Prescription Drug Plan.