11 Call for Action Investigation: Utilities Could Be Disconnected For Renters

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A troubled apartment complex has been at the end of 91 code enforcement cases in the last 15 months.

A spokesperson with the Colorado Springs Police Department tells 11 News that there have been 91 code enforcement cases at the Pine Creek Village Apartments from January 1, 2013 to April 9, 2014.

Pine Creek Village Apartments has made news once again as hundreds of families learned that all of their utilities will soon be disconnected. But the tenants at the apartment complex have reportedly paid their bills. It's their landlord who hasn't.

Layla Chapman woke up this morning to find a notice taped to her door. It’s from Colorado Springs Utilities. It says next month she will be without electricity, gas and running water. The utility bill is included in the rent and she says she’s paid in full.

“So where is my money going that I give them every single month that I work for?" Chapman questioned.

Chapman is one of more than 300 families living at the Pine Creek Village Apartments on the southeast side of Colorado Springs. Springs Utilities tell us the apartment complex has not paid the utility bills in full for a long time.

"It's not something that just happened overnight. This has been going on for months for them to get a disconnection notice like this,” Chapman said.

11 News went to the Pine Creek Apartment office to get answers.

Kristin Haubrich: “Springs Utilities told us the landlord is behind on the bills and soon all the utilities will be shut off for all of the tenants."

Secretary: "So, we aren't allowed to talk to you guys. You have to leave our office."

Kristin Haubrich: "What are the tenants supposed to do? "

When we didn't get answers there, we went looking for the owner. Terry Ragan lives in a $1.5 million home in the Broadmoor neighborhood. But there was no answer.

Tenants are just hoping someone one will give them an answer soon.

“I work very hard for what I have and I expect it to be working when I come home. I should have running water because I pay for it,” Chapman said.

If the apartment owner doesn't come to an agreement with Colorado Springs Utilities in the next 30 days, utilities at the apartment complex will be shut off. The building will then be condemned because it is unsuitable to live in and everyone will be forced to leave.

11 News will continue to follow this story and let you know what happens next.

Our 11 Call for Action team has found out that this apartment complex and nine others owned by Terry Ragan are all up for sale for a total of $87 million dollars.

Ragan was been at the center of another 11 investigation 14 years ago. He was part of our “Landlord Hall of Shame” for how he ran his properties as a landlord.