- Starting Monday, July 16 the El Paso County Disaster Recovery Center will transition from store-front offices with all partner agencies located at 105 North Spruce to primarily telephone, internet and field operations to provide resources and information to El Paso County citizens impacted by the Waldo Canyon Fire. However, citizens who prefer to do so may still access DRC referral resources face to face at the Citizens Service Center office at 1675 Garden of the Gods Road 10 a.m. to 5 p.m. Monday-Friday. The temporary full service DRC location at 105 North Spruce Street has served more than 2,000 residents in the last two weeks.
"We're transitioning from the old DHS building to the Citizens Service Center," said Deputy County Administrator Monnie Gore, who is Director of Operations for the Disaster Recovery Center. "We've seen a reduction in traffic volume at the DRC. That was always expected. The initial plan was to give residents a one-stop shop to provide them with easy access to all the service agencies they need during the fire. We always knew the number of people needing that assistance would diminish and fully staffing the DRC would no longer be needed. We've reached that point."
"We're still here to help," said. "The phone bank will be up and running on Monday. We'll have all the service providers' information and be able to direct residents to their local offices for assistance."
The DRC call center will remain open and people are encouraged to call (719) 444-8300 with questions. County volunteers and staff are manning the phones to provide information on the programs and services offered by more than 30 nonprofits, government agencies, and private businesses who have partnered with the county in the operation of the Disaster Recovery Center. New hours for the DRC are 10 am to 5 pm, Monday through Friday.
Locating the DRC information and referral resources in the Citizens Service Center means residents impacted by the fire will have convenient one stop access to property records and documents on file at the Offices of the County Assessor, Clerk and Recorder and County Treasurer as well as environmental health services related to debris clean under the supervision of El Paso County Public Health and job and unemployment compensations related services provided the Pikes Peak Workforce Center. Recovery Center's website at
The Disaster Recovery Center was established to bring together the resources of multiple non-profit and governmental agencies offering assistance to all El Paso County residents impacted by the Waldo Canyon Fire. The county has been working with the Colorado Department of Local Affairs and the Division of Emergency Management to provide a central location where residents can access their insurance companies and get information from government agencies, non-profit groups and private sector participants.
Citizens with specific questions relating to City of Colorado Springs neighborhood and volunteer efforts to clean up and rebuild in the Mountain Shadows neighborhood will be referred to the website (link below) or may call (719) 385-2000.
In addition the Pikes Peak Regional Building Department will soon be establishing a field operations office in the clean up and recovery area to facilitate rapid response on inspections and permits.