More and more customers are using social media to complain to businesses.
In some cases, the problems are being resolved faster.
It's a way for customers to get the attention of big companies when they are not happy with the service they are receiving.
To put this in perspective, last year Sears had almost two million conversations with customers through different social media sites.
Best Buy responded to 62,000 customer issues on Twitter and another 30,000 on Facebook. Its average response time is 15 minutes.
Some companies have employees that respond to social media issues 24 hours a day, seven days a week.
To make sure your post gets attention, social media experts say to put the business name in a hashtag. They also suggest making the message concise, direct and polite.
If you have something you want us to look into, you can make an 11 Call for Action by calling 719-457-8211.
KKTV firmly believes in freedom of speech for all and we are happy to provide this forum for the community to share opinions and facts. We ask that commenters keep it clean, keep it truthful, stay on topic and be responsible. Comments left here do not necessarily represent the viewpoint of KKTV 11 News.
If you believe that any of the comments on our site are inappropriate or offensive, please tell us by clicking “Report Abuse” and answering the questions that follow. We will review any reported comments promptly.powered by Disqus
Viewers with disabilities can get assistance accessing this station's FCC Public Inspection File by contacting the station with the information listed below. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, 888-835-5322 (TTY), or firstname.lastname@example.org.