We were there as she tried to pick up her vehicle, a 2003 Dodge Caravan from Springs Transmissions back in June.
But owner Greg Ehnes refused her credit card saying he'd only accept $1,500 cash.
Gre says, "I"was afraid that she would stop payment on Visa."
Betty asks, "But you do accept Visa from other customers?"
Greg answers, "I told her she'd have to pay. Yes, I do."
Betty then asks, "Okay, but you won't accept her Visa card?"
Greg replies, "I don't trust her."
Betty asks, "You don't trust your customer?"
Denise Eberlein took her case to court and a judge ordered Springs Transmissions to give back her mini van.
Nick Cancino with Aspen Auto Clinic says, "The poor lady had a car sitting there for months and when she went to pick it up, the car wouldn't even start or run."
Denise is getting help from other shops now where mechanics tell me they discovered numerous problems with her Caravan.
Nick says the main engine computer and the transmission computer were removed and replaced with older, incorrect models.
Greg Ehnes tells me he never replaced or switched out Denise's computers.
He does say they found electrical problems, but his shop did extensive work on Denise's van.
Another expert, Don Callender from Transmission Clinic of Colorado took a look for us.
Don says, "A lot of poor workmanship. A lot of parts I would never reuse. This transmission would not have lasted, not at all. Somebody else would have been rebuilding this transmission again."
Greg Bunch with Aspen Auto Clinic told us, "Guys that do this to people should not be in business."
But Springs Transmissions is still in business.
I first told our viewers about this shop earlier this summer after several customers called our 11 Call for Action hotline.
Springs police confirm they're investigating many complaints, but for now, the doors are open.
Denise Eberlein is worried about other customers and glad to have her vehicle back.
Denise says, "It really makes me feel like God sent me some angels to help me through because it's just been a lot. Thank you Betty Sexton. Thank you to KKTV."
Greg Ehnes failed to show up at a court hearing to decide who was responsible for the damage to Denise's van so the judge sided with Denise by default.
He's now been ordered to pay $5,500 in repairs and court costs.
I asked him why he didn't show up and he told me he didn't know he was supposed to and admitted he should have known.
Remember, before you get your vehicle repaired, check out the shop and make sure it's worthy of your business. Also, get a copy of the estimate with a completion date for your job.