New Rules Help Wireless Customers

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These days it seems everyone is either talking, texting, or browsing the web using their iphone, Blackberry, or other smartphone.

And while no one plans on going over their monthly limit... It does happen.

Beverly Selby tells us, "I had a heart attack!"

The Colorado Springs mother has five cell phones connected to a family plan.

She says, "There was a $500 charge and it was too late to do anything about it and I wasn't warned."

The FCC identified "bill shock" as a big problem last year and came up with a solution, getting all cell major cell phone providers to agree to alert customers by text or call that they're about to go over their minutes when it comes to voice, text, data or international roaming.

The warnings will be in place by october 2012.

Judi Ingelido of Colorado Springs says, "I think it just makes good customer service sense."

Paul Reynolds, the electronics editor with Consumer Reports says, "Consumer Reports thinks this is a good effort to help people save money and avoid bill shock."

A recent Consumer Reports survey of 60,000 subscribers found one in five had experienced bill shock.

And while the FCC doesn't regulate the contract you sign with your cell phone provider, it does take complaints and if it gets enough of them will take action, like it did in this case.

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