A fake letter bearing Memorial Health System’s logo may be circulating in Colorado Springs and is being investigated by police as a possible scam.
Memorial says the letter falsely notifies people that vast amounts of their personal information may have been stolen, and it urges them to call a Miami-based phone number. Memorial says it has not experienced a security breach of personal information, and the Colorado Springs Police Department’s Financial Crimes Unit is investigating.
Although Memorial corresponds with patients by mail, the fake letter can be easily identified by a number of discrepancies, including a lack of details about the incident, misspellings of Memorial’s name, no official letterhead or address, and a non-local phone number.
The letter has been received by at least one local resident. Police and Memorial do not believe the recipient was individually targeted, and more letters might be circulating in the community.
In the letter, someone with a fictional name and job title describes the likely theft of Social Security and drivers’ license numbers, patient records, and bank account information, Memorial says it does not keep bank account information.
The letter says a contractor lost confidential files that were slated to be destroyed. The letter suggests that the person visit with an “anti-theft system analyst” or call an “identity theft specialist,” neither of which are real job titles.
If a person has received such a letter, he or she is urged to call the Colorado Springs Police Department at 719-444-7000. Police also request a copy of the envelope in which the letter was sent.