The owner of a Colorado Springs home got the first of two insurance checks for a new roof back in May.
Her $3,000 check was immediately cashed by the company she hired, Greenlife Exteriors ... but now six months later... no work's been done at all.
Deborah Leight says now she's in limbo.
Terri Roney of Colorado Springs says she's in the same boat. Terri says, "I still need a roof. I got nothing."
Terri says a Greenlife representative met her at the bank and took her $2,300 insurance money back in April.
Then, Greenlife later told her insurance company that Terri's roof was finished. It gave Farmers Insurance this certificate of completion, requesting even more money... even though Terri says no work has ever been done.
Terri adds, "His wife gave me the whole speel, like no... we're good people. Bill's a deacon at the church and you don't have to worry about anything."
Jim Gerken says, "I think they all need to be in jail. "These people... they need to be stopped."
Gerken, another dissatisfied customer, says he signed over a $2,100 check to Greenlife and a worker tore off his shingles and laid down new felt, but then never came back.
Jim says Greenlife then called his insurance company... trying to collect more money. He says Greenlife claimed the job was done when it wasn't.
What upsets Jim the most is Greenlife's website. It claims owner, Bill Bowen, served in the U.S. Marine Corps.
Marine officials tell me they can find no record of Bowen ever serving in the Marines.
Jim says, "The part that really bothers me is that he says he's a former service member when I'm a retired veteran myself. That don't sit well with me at all."
Jim also discovered Greenlife wasn't the company which pulled the permit to do work on his home. It was a company called Renewal Construction.
Renewal's owner tells me he doesn't know Bill Bowen or Greenlife and had no idea Bowen was using his name.
The Pikes Peak Regional Building Department is investigating how Greenlife got around the permit process to work on Gerken's home.
It suspended Greenlife's license back in September... which means the company can't legally work in El Paso County or Colorado Springs until its' board makes a ruling on Greenlife's license. That won't happen till November 3rd.
While Bowen's hearing date is set, homeowners like Jim and Terri are left hanging. They're hoping they'll someday have a new roof.
In the meantime, we've learned Bowen's partner, Brad Vogelgesang has filed paperwork with the state, starting a new business called Fountain Roofing.
The address listed is the same one Bowen uses for Greenlife.
I called both men to see if they were now operating under a new name, but neither one called me back.
I've also learned the Colorado Springs Police Department is investigating Bowen and Greenlife for theft and will soon turn over several cases to the district attorney's office.
Regional building officials advise hiring an established roofer. They say it's a risk picking a newly licensed business because there's no guarantee it will be around if you have roofing problems down the road.
Check with the Pikes Peak Regional Building Department to see if a contractor is licensed to work here.
Make sure the contractor gets a permit to do work on your home.
You'll need proof that a permit has been pulled if you ever try to sell your home.
Make sure the company has liability insurance. That's in case workers are injured on your property.
Always get a couple of bids from companies you select... not those who simply knock on your door.
Never pay in full until the work's passed inspection.
And when it's all done, ask the roofer for a mechanic's lien release. That will help ensure there are no outstanding claims against your property.
Most roofing companies we talked to say they do not require money be given to them upfront. They ask the homeowner to hang onto those checks until the work's completed and the roof has passed inspection.