Call for Action: New Business Communications Hitch

They opened at the beginning of December, choosing a quaint location in Old Colorado City to launch Nana's Quilt Cottage.

This mom and daughter operation not only offers sewing and quilting classes, but all the the supplies needed for such stitchery.

Marybeth Wujcik says she talked to Comcast in late October and signed up for service on November first... thinking she had plenty of time to establish two lines of phone and Internet service by December. But then she says communication dried up.

Marybeth says, "I haven't been able to talk to anybody about what's going on. They didn't seem to know what was going on and I kept leaving messages and people didn't call me back."

Marybeth made a Call for Action getting ahold of our volunteer, Rhonda who helped cut through the logjam.

Now Marybeth has Internet service and Comcast says she'll soon have a working telephone to back up her advertising and marketing plan.
Marybeth adds, "Thanks to you people, I have been getting some information from Comcast now. And before, I didn't get anybody to talk to me about it so you've really helped me out."

Comcast says the problem was simply one of miscommunication between the customer and the sales rep.

Comcast says it's an isolated incident and everything has now been ironed out.

In fact, the provider is discounting its services and fees saying Nana's Quilt Cottage should have complete communications established in just a few days.

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Comments are posted from viewers like you and do not always reflect the views of this station.
  • by Nina Location: Colorado Springs on Jan 18, 2011 at 02:24 PM
    It's now the middle of January and internet connection is very spotty. After 10 minutes we gave up. This isn't an isolated incident in her shop. Comcast - get it together!
  • by real observations Location: cs on Dec 24, 2010 at 02:34 PM
    Too late comcast. Let the bad publicity commence.
  • by Dear Anonymous Location: Colorado Springs on Dec 24, 2010 at 10:08 AM
    Yes we talked to several different Comcast Supervisors, none of whom were able to give any info or return calls, we spent 7 weeks leaving messages. Comcast is the one who stated is was a miscommunication. Comcast Supervisors blamed it on the next person and passed us on to the next person. I am guessing Comast reponded to KKTV call for action faster beacuse they don't want bad publicity!
  • by Anonymous Location: Colorado Springs on Dec 23, 2010 at 09:41 PM
    Doesn't sound to me like this woman even tried very hard to iron things out with Comcast in the first place if Call To Action cut through the so called red tape so fast. Even the article states it was a micomunication with the sales representative. Didn't this woman even think to talk to a Comcast Supervisor before calling Call To Action.
  • by gina Location: colorado springs on Dec 23, 2010 at 09:18 PM
    try qwest.... when you start service with them, you get cash back!!! via mail in rebate and its a debit card, but hey its free money basically... i have hated comcast for years!! my mom had then in chicago, and then we got them here once my husband and i moved out here and they were ridiculous. still are....
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