They opened at the beginning of December, choosing a quaint location in Old Colorado City to launch Nana's Quilt Cottage.

This mom and daughter operation not only offers sewing and quilting classes, but all the the supplies needed for such stitchery.

Marybeth Wujcik says she talked to Comcast in late October and signed up for service on November first... thinking she had plenty of time to establish two lines of phone and Internet service by December. But then she says communication dried up.

Marybeth says, "I haven't been able to talk to anybody about what's going on. They didn't seem to know what was going on and I kept leaving messages and people didn't call me back."

Marybeth made a Call for Action getting ahold of our volunteer, Rhonda who helped cut through the logjam.

Now Marybeth has Internet service and Comcast says she'll soon have a working telephone to back up her advertising and marketing plan.
Marybeth adds, "Thanks to you people, I have been getting some information from Comcast now. And before, I didn't get anybody to talk to me about it so you've really helped me out."

Comcast says the problem was simply one of miscommunication between the customer and the sales rep.

Comcast says it's an isolated incident and everything has now been ironed out.

In fact, the provider is discounting its services and fees saying Nana's Quilt Cottage should have complete communications established in just a few days.