Beware of Saying, "Yes" On the Telephone

She's the manager of a local jewelry store who also answers the phone, but Cynthia Shaulis wishes she had never picked up when Regional Yellow Pages Online called.

Cynthia says the man on the other end claimed he needed to verify the address of Jack Miller Jewelry Designers. He also mentioned that he was recording the call.

When Cynthia asked questions she says he played dumb, claiming he didn't have that information.

Cynthia forgot about the call till a week later when a $500 bill arrived from Champlain, New York claiming Cynthia had agreed to advertise with Regional Yellow Pages Online and operators had the recorded conversation to prove it.

Cynthia says, "They told me that nothing mattered because I had talked to this person on a recorded conversation and they had me recorded saying I accept it."

Cynthia and her boss both argued with the company, saying the recorded call had been doctored... that Cynthia never agreed to any advertising, but their complaints went nowhere.

To eliminate the hassle they finally agreed to pay half, $250 if Regional Yellow Pages Online promised to go away and never bother them again.

Cynthia says they didn't hear another word till more than a year later when a bill suddenly appeared. This time for $600.

Cynthia says they're not paying it even though it's hurt the store's credit.

Cynthia says, "Now it's on our credit score. Now other people that we want to do business with... I have to go and explain allof this that happened."

Cynthia made a Call for Action and I called the company, but no one ever called back.

The Better Business Bureau has given Regional Yellow Pages Online an F rating since 235 people have written complaints against it.

Katie Carrol is with the BBB of Southern Colorado.
She advises, "Never let anybody record you. They must have some reason, they felt that it wold be to their benefit to have that conversation recorded."

The Federal Trade Commission tells me the group is not affiliated at all with the legitimate Yellow Pages group.

It has a New York address, but operates out of Canada.
The FTC says it uses more than 100 different names, not only going after businesses, but VFW halls, churches, and other non-profits.

Officials call its web site useless and difficult to navigate.
I was told those who get calls should simply hang up and if a bill comes, ignore it.

Instead, file a report with the ftc and postal inspectors.

Various groups use the name, "Yellow Pages" because the words are not registered.

The "walking fingers" logo also is not a registered trademark which can create a lot of confusion because there are so many Yellow Page companies.

Bottom line don't take random recorded phone calls and know who you're dealing with before making any payments.

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  • by Miah Location: COS on Jun 14, 2011 at 09:59 AM
    In the state of Colorado, only one party on a phone conversation has to be aware that a call is being recorded, so you may be recorded without your knowledge.
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