Happy Ending to Sewer Line Back Up

All quiet outside the Garrison home where it's day six of the family being without the use of toilets and showers.
But the nasty sewer line break will soon be a thing of the past.
Work will get started in the front yard... thanks to some generous Colorado Springs businesses.
Affordable Plumbing has agreed to greatly discount all the plumbing repairs.
Ron Reyes will supervise the work.
Ron told us, "It's a plus for us to come in and help these people out anyway we can."
Silver Key, the local non-profit whose mission is helping seniors ... is picking up the plumbing tab.
Michelle Dean with Silver Key says, "We're really excited about this situation. We're glad that these people can get the help that they need."
On top of that... Wildcat Construction has agreed to handle the cost of excavation. It's also promising to later fix up the Garrison yard... making it better than it was before.
Rose Garrison couldn't help but cry when I told her the project wouldn't cost her a thing.
Rose says, "I just... I can't believe there's people like that. I've worried about this because I worked so hard . I just can't believe it. They don't know us and they're willing to do this for us."
Rose says she's learned a lot from this experience.
When she first discovered plumbing problems last week... she called Roto Rooter.
Things went downhill when its technician's cable got stuck in the pipe.
Rose says she was told she was responsible for the tech's loss of equipment and was looking at a minimum bill of $4,500.
But once we got involved... Roto Rooter agreed to walk away and let others take over.
Rose told me, "You've done all this you know... tracking everything down. It's terrific."
Just remember... no one's ever prepared for a sewer break.
If you live in an older neighborhood, the best advice is preventative maintenance... paying for a plumbing company to clean out your sewer line to avoid a costly break.


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Comments are posted from viewers like you and do not always reflect the views of this station.
  • by Denise Location: Carrollton, TX on Oct 18, 2010 at 06:45 AM
    Unfortunately, if the sewer line is broken already there is no way to know this until you try to unstop it with a sewer machine. Those cables can cost about $350.00 and even if you've been a plumber for 20 years a large tree root will grab hold of a cable and break them off and it is definitely not the technicians fault. Also, to excavate a sewer line and replace it is very expensive and something most every homeowner has to do at some point. Don't fault Roto Rooter, they got the bad end of this deal.
  • by jay sweet Location: colorado springs on Jul 24, 2010 at 12:53 PM
    it does suck that her line was bad.. But to me if your stuff breaks maybe you should invest in newer equipment.. these company stepped up cause they have the right stuff to do it. and as far as free advertising. Not once did you Mention any names or who was even in charge at wildcat. Hats off to ya wildcat!!!!!
  • by Cindee Location: colorado springs on Jul 21, 2010 at 01:29 PM
    wow, Roto Rooter tried exactly the same thing with me, said if I didn't pay them 150.00 to scope my sewer line, next time I would be paying for their stuck equipment. Amazing the small guys NEVER had this problem. Good to know its not my problem, at least I think not? I did not PAY the 150.00 to "scope" my system out btw.. after their 400.00 to buzz my tree root, couldn't afford it.
  • by Bill Location: Kansas on Jul 8, 2010 at 09:07 PM
    Roto-Rooter wants to charge these folks for getting their equipment stuck in their sewer line ? Sorry but that is the operators problem for getting it stuck. If a point repair was needed after then it is on Roto-Rooter. They are way to big for their britches anymore. They are a large corporation and don't care. Just like most corporations. Wildcat is also a large corporation but they have NOT forgotten where they came from. We all start small and shouldn't run over the less privileged to get where we are going in our growth. If you do it will eventually bite you real hard and remind you why you shouldn't do it, sometimes by making you a smaller business again, if one at all. Humble pie is not a preferred delicacy. Suck it up Roto-Rooter get techs that know what they are doing and quit charging or trying to charge people for your employee's mistakes!
  • by Jim Russell Location: C/S on Jul 8, 2010 at 02:25 PM
    As a Plumbing and Sewer and Drain company in colorado we see this all the time its always the first responders fault, They were late,to expensive, rude,or what ever, this was not roto rooters fault, If there is any blame its the tree's fault for growing,the home owner cant help they did not have the money, Rotto rooter cant work for free, Affordable wont do it for free, they will be payed by silver key then they got alot of free advertising from all of this, all of the major Plumbing and Heating companys have went to a pricing method called flat rate or book pricing, It's not cheap but it is fare, roto rooter,Affordable,Parkys, all of these guys including me have this type of pricing,Dont be mad at Roto rooter no more than the tree for doing its job as well
  • by Mikayla on Jul 8, 2010 at 01:58 PM
    All I can say is WOW! Just when you think everyone only thinks of themselves and companies go and do something like this. This story has renewed my faith in mankind and coorperate America. I would love to be able to work for a company who cares so much about people.
  • by Kevin Location: C/S on Jul 8, 2010 at 11:47 AM
    Kudos to both companies helping this family out. May you be blessed beyond imagination. Especially the construction company that did not want any money to do the job. They deserve a big KUDOS. No money at all for fixing a total strangers sewer. Bless you.
  • by Bakada Location: Colorado Springs on Jul 8, 2010 at 11:27 AM
    Roto-Rooter is becoming an un desireable company to do business with. When my sewer was plugged I called them and the would not give a price until I waited 2 hours for them to arrive only to find out it would cost $186 to roto my sewer. They have turned to national claa center and set a high price. You don't find out how much until you can't refuse or wait for the sewer to be cleaned- they have you over a barrel by then. Bravo to local companies that help this couple out- not Roto Rooter who ran off and left them high and dry.
  • by Jeff Location: Pueblo on Jul 8, 2010 at 08:35 AM
    Affordable and Wildcat Construction, you are both on my list of companies to call if ever I could use your services. Thank you for showing that people are still in the caring business. God Bless you all.
  • by Talon Location: C/S on Jul 8, 2010 at 08:32 AM
    We have seen Wildcat Construction around town in the Springs and they seem to be a good company. They done work in the alley behind our house and done an excellent job. The men were nice and helpful and done what they said they were going to do. Glad to see they are getting some attention for their work ethics.
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