KKTV - Call for Action - Headlines

Vacuum Cleaner Demonstrations

They're calling you on the phone and leaving flyers at your door.
Employees with Airtech, LLC say they want to know what you think about the Filter Queen Majestic and Defender, a vacuum cleaner and air purifier that costs $3,000.
Fran Gathercoal says, "When he told me $3,000, I thought well they were out of their mind!"
Fran says she was told the demonstration would take about 45 minutes, but two hours later she says she was tired of the high pressure sales pitch.
Fran adds, "Eventually he got to $1,200 and by that time they were coming down so rapidly, I got to feel a little uneasy."
Fran said no thank you to the offer; she'd keep her old Hoover. And by the way she wanted the $25 gift card she was promised, but she says the salesman told her that he didn't have one.
So later Fran says she called the company, but never got a call back.
Fran says, "So it was about four different times, four or five different times that I called."
Liz Busch says she too was suspicious about Airtech after getting a call and being told she had won a prize.
Liz says, "I was skeptical right away. There's no such thing as you're winning $500 for nothing."
Liz says she was asked her age and what kind of vacuum cleaner she had. She didn't understand why she was called since she's on the No Call List.
Liz says, "I knew right away there was something incorrect about it."
To get answers, we went to Airtech's office near Academy and Austin Bluffs.
While waiting for the owner we couldn't help but see workers making calls... pitching the $500 gift certificate in exchange for sitting through a demonstration.
"Hi, i'm Betty Sexton with KKTV. And you are?" "Mike Sandoval. Are you taping? If you are... I don't need you taping in my office."
I asked Sandoval why Fran wasn't given her gift card and he said it was an oversight.
Sandoval said he had no record of Fran's repeated calls to the office; nevertheless, he handed me a gift card which I later gave to Fran.
The Colorado Secretary of State's office shows Airtech, LLC has only been in business since January, but Sandoval used to run a vacuum cleaner business called S & S Systems.
In fact, in 2002 the Colorado Attorney General ordered him to stop calling people on the No Call List. It's a document that Sandoval says he doesn't remember signing.
He says his company's home office in Denver is where Airtech, LLC gets its list of people to call.
He doesn't know if that's where Liz's number came from, but he promised to find out.
I also asked how customers can redeem the $500 gift certificate.
Sandoval told me they go to the website called www.select-your-gift.com.
We found Select Your Gift is mentioned in complaint blogs for offering items with an exaggerated retail value and inflated shipping prices.
We also heard from Tim Hunter, the owner of Air Tech HVAC, a heating and cooling company that's been around 13 years.
He's concerned about Airtec, LLC using the same name.
He says he's taken more than a dozen calls from angry customers who are confusing the two.
Remember, when a company offers you a gift in exchange for sitting through a demonstration, be prepared for a sales pitch.
High pressure sales calls are legal, but don't be afraid to set boundaries.
If you only have 30 minutes or an hour, say so. You call the shots.
If you're promised a gift you are entitled to it. If you don't get it make a Call for Action.


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