Jupiter Jack

You may've seen the slick television ad for Jupiter Jack. It gets across the point... don't be a distracted driver.
Tv pitchman Anthony Sullivan says this device is compact, portable, and will work with just about any cell phone...and he's right.
Several adapters are included so Jupiter Jack easily fit my i-phone. The small unit has an on/off switch and houses a dime-sized battery.
The directions are easy to follow. You tune your car radio to 99.3 or 101.3 FM, turn it on, and your voice is transmitted through Jupiter Jack's built-in microphone. You hear the person on the other end through your car speakers, making you hands-free.
I called the station and this is how it sounded: ""11 News. This is Tara." "Hey Tara, it's Betty again. How are you?" "Good, I can barely hear you." " So it's not any better?" "No, I feel like it's worse."
We made several calls using both FM frequencies and had to turn up the volume all the way to hear. Bottom line... Jupiter Jack works, but I had to shout to be heard and picked up a lot of static, especially near downtown Colorado Springs.
It was nothing like Anthony Sullivan's reception during his commercial demonstration.
TV Commercial: "Hey, it's Sully." "Hey Sully, it's Carla. I need you at the studio for a production meeting." "I'll be there in about 20 minutes."
To make sure our first device wasn't a dud, we exchanged it for a second Jupiter Jack and tried it in a different vehicle, but again encountered the same problems with volume and static."
Then we asked UCCS professor Mark Wickert with the Electrical and Computer Engineering Department for his assessment.
He found... "This is jammed right in between some other strong FM stations so it's going to make it more subject to interference."
The upside triangle on the screen shows Jupiter Jack on an instrument called a spectrum analyzer. The sound quality was better in the lab than in the car, but we still couldn't get rid of the static.
Professor Wickert adds, "This device offers you two possible frequencies which is quite limiting. Supposed both of those are occupied by a radio station in our market."
The pitchman says you can spend up to $100 for a different technology called Blue Tooth... showing it can be complicated and uncomfortable, but a trip to the Car Toys store revealed several alternatives.
A Blue Tooth headset was priced the same as the Jupiter Jack, $20 and a portable Blue Tooth car kit was $30.
Car Toys sells more expensive devices, but we found comparably-priced products with employees in town to help you out.
Based on that and the blogs of several unhappy Jupiter Jack customers, we don't believe Jupiter Jack is the most convenient.
We also called the company to report the problems and was told the only technical assistance we could get is a website called www.jupiterjackhelp.com Even following the instructions there, didn't help with static or volume issues.
The device is definitely among the cheapest, but not the best. Our advice... shop around.

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Comments are posted from viewers like you and do not always reflect the views of this station.
  • by Dianne Location: NC on Apr 28, 2011 at 09:28 PM
    Bought 2 of them at a good price and plugged into my cell phone and couldn't get it to work but it blowed my audio part of my cell phone up and can't be fixed and I have to get a new one....still trying to get up with company...I did get refund from where I bought it from but I have no phone because of it. Will pass the word along.....
  • by Gary Location: Plant City Florida on Dec 27, 2010 at 02:03 PM
    Baught one for my wife and after 2 days of trial and error still can not get it to work. Tried it on 2 different cars radio and 3 different cell phones in each car. Can you spell Class Action!!!
  • by Heather Location: Scotland on Jul 25, 2010 at 10:34 AM
    What a waste of money.Jack plug is too big for my phone.Instructions on back of packet must have been written by a 2 year old with dyslexia.After 3 emails to company still no reply.Do not buy this product !!!!
  • by Pattie Location: Orlando on Jul 22, 2010 at 07:18 PM
    Just bought one via eBay. Thank god I didn't pay much. What a piece of garbage! Nothing but static and when you try and turn the volume up to hear the caller, all you do is make the static louder. Went from the package to the trashcan!
  • by Bob Location: San Diego on May 7, 2010 at 12:42 AM
    The instructions say that it will transmit to any radio within 5 feet. I couldn't get it to transmit 5 inches. Lots of static and impossible to use. I did get a voice over the radio but the static was 3X the decible level of the voice. At ten dollars I paid eleven dollars too much. Not worth the agrivation.
  • by Lew Location: Red Lodge, MT. on Apr 19, 2010 at 01:44 PM
    What a sucker!!! Made in China and soooo cheap!!! When will we ever learn? I bought three of them and all three are duds! You have to crank up the volume on the FM radio to hear your call and your voice output to your call says you sound like a tiny voice on a string and tin can...and I had to yell to be understood...and this was sitting in a quiet vehicle. Phone calls only netted me recorded messages. Shop around...you get what you pay for!
  • by Frank Location: Anaheim CA on Apr 9, 2010 at 08:26 AM
    Got a JJ for Christmas and none of the adapters fit my phone. Ordered one for my phone 3-4 weeks ago and still have not received it. Tried to call and cannot get a real person to talk to. In addition, when you call, they try to sell you a bunch of stuff you don't want. Cust. Svc is non-existent. Rip off
  • by Jack Location: Florida on Feb 17, 2010 at 11:10 AM
    Jupiter Jack and the Telemarketer is a "legitament" way of RIPPING OFF customers who unwillingly did business with them. When I called the telemarketer on 12 Jan to place an order for Jupiter Jack, they were pushing so many other products that I got fed on up with them and cancelled my order and received a cancellation number. But on 1 Feb they shipped the devices to my address and the package was refused. They placed a debit on my credit card and now claim that it takes about 6 weeks to receive the package back and for them to issue a credit to my card. This outfit is a rip-off and others should be warned of their shoddy, unethical ways of doing business. Besides that they have created so many web sites that it is almost impossible to find a web site to state unfavoravble problems experienced.
  • by Kelly Location: Rensselaer on Feb 11, 2010 at 07:32 AM
    This company is selling a faulty product. My grandmother ordered a Jupiter Jack for me for Christmas and ended up with 4 Jupiter Jacks and a very large bill. When I called to see about returning the product because we didn't need 4 and the one I was using didn't work without a lot of interference, they told me she'd ordered it in November and the 30 day money back guarantee was over. It was a Christmas present. Of course the time frame was over. The customer service was NOT helpful and they conned my elderly grandmother who just thought she was making me a little safer on the road by not having to hold my cell phone.
  • by LARRY Location: LONDON, ON on Jan 21, 2010 at 02:21 PM
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