During the first blizzard... Colorado Springs police paid to have 111 vehicles towed from city streets.
You may recall... a lot of folks got stuck and were forced to abandon their vehicles.
A call to the department's Command Center located most of those cars... but not a '92 Red Plymouth Sundance.
Rachel says, "I figured it had been towed by the city so they kept telling me no because of the snow... you know it's just backed up... they haven't had the entries in... be patient."
Rachel McIntyre says she left her car... in front of this building's parking lot near I-25 and Woodmen.
When she went to dig it out the next day it was gone... and calls to the police department to find it... were futile.
Finally, she discovered her Sundance had been picked up by Klaus Towing in Fountain. The price to retrieve it, more than $680.
Rachel says, "To be honest i was more like frustrated. It made me want to cry because I'm moving in two weeks and I don't have that kind of money to just throw down."
Klaus Klapac, owner of Klaus Towing says towing companies and the amounts they charge... are regulated by the Colorado Public Utilities Commission.
He said he did everything by the book. After this building's property manager asked him to tow the car... he reported it to Colorado Springs police... giving a dispatcher all the pertinent information... then moved it to his lot in Fountain.
When he didn't hear from the owner... he began a search to find her.
Klaus says, "People often question why the charges are so high. What in fact happens, when we do that particular tow... there are many other things involved as opposed to a routine tow."
So why did it take so long to track down Rachel's car?
Lt. Raphael Cintron got to the bottom of it.
Lt. Cintron says, "She provided us with the wrong license plate unfortunately."
Rachel says, "I just had gotten new license plates and I hadn't had a chance to put them on the car yet."
After I called Klaus... he graciously agreed to reduce Rachel's bill. Now she can afford to retrieve her car and head back to college.
Thanks to Klaus for helping Rachel. Remember, if your car's abandoned and has to be towed... have all your information handy... make, model, vin, and license plate number. Time is money in the towing world.
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