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Dial N for Nightmare

Susan Egnor came home every night to a bunch of nasty voicemail messages.
Then she'd cringe everytime the phone rang because she knew it'd be someone else... ready to unload on her.
Susan says it all started when a telemarketing company came to town and started using a phone number similar to hers.
Susan says, "I feel frustrated with nowhere to go... when you have a phone number for 20 years... you'd like to keep it."
Susan says calls like this one...has become a part of her irritating evening routine.
"It isn't me... And I'm so sorry that you're getting these phone calls..."
The calls are coming in from the East Coast from folks who tell her... they're tired of getting calls from her number... which on caller id reads out GCS, or Global Callcenter Solutions.
It just so happens if you transpose two digits in GCS's number... you ring Susan's phone instead.
Susan says, "I've asked them to change their number and they say they refuse."
Susan's research led her to believe GCS was conducting a misleading practice known as spoofing... where callers disguise their identities in caller id... by inserting another phone number instead of their own.
She says that could explain why she got so many calls from folks who say her number came up on caller id... Not GCS's.
To get to the bottom of it, we visited the Pueblo telemarketer.
"Hi, is Kurt Heitmann here?"
We met with Kurt Heitmann, the President and CEO of GCS... who denied his company was spoofing. His only explanation... callers were misdialing.
He did offer to pay to have Susan's number changed... but she refused.
I suggested he change his number... And after several minutes... he called Qwest to do just that.
Heitmann says, "hopefully within 30 days or so she should be able to clear out her voicemail and not have it fill up with people who are looking for us."
Heitmann now has to register GCS's new number with authorities in all the states his telemarketers call.
And he's buying an extra number... so even if folks transpose digits... their calls won't go to any other unsuspecting Pueblo resident.
Heitmann didn't have to... but we commend him for eliminating Susan's problem. She's thrilled.
By the way... GCS is operating within the No Call Law.
It allows businesses to call customers they already have a relationship with... and those who're being called... are indeed current clients.
If folks want to end those kinds of calls... they simply need to tell the telemarketers to take their names off their internal no call lists.


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