A retired couple was looking for a way to make money from home and signed a contract with eProfits. They say the company didn't deliver... and now they have nothing to show for their 12-thousand dollar investment.
Gene Luber says "We want out. We want our money back. We want completely out."
Luber says eProfits, based in Salt Lake City, Utah... promised to help him and his wife set up a website... so they could sell Ipods on Ebay.
But he says the company wasn't available for a month... then often cancelled their phone sessions without notice. He says they were promised they'd be making 3 to 4 thousand a month... but after 7 months time... they don't have a working website... let alone a dime of profit.
Luber says "They're just leading us on is all they're doing. They got our money and they're just leading us on... and I feel like... we'll they think we'll just get so tired of it... we'll drop it."
We called eProfits and asked if the Lubers could get a a refund... but a spokeswoman refused. She says they had gone above and beyond for the Lubers... spending numerous hours on the phone with them, trying to train them.
The company contract only allows customers three business days to get their money back... and the Lubers missed that by a longshot.
But a check with the Better Business Bureau shows many customers who had asked for a refund within the 3 day cooling off period... also were turned down.
The BBB had a total of 27 complaints filed against eProfits.
On Ebay... a discussion board had 70 complaints.
The bottom line... do your homework.
You don't need to have your own website to sell products on Ebay.
We also found several other companies which design and host websites for much less than what eProfits charges.
And check the company's track record. If a lot of folks are having problems... chances are... you could too.