On its website, Directv says it has the best customer service record of any cable company with call centers in five different states to take care of its 16 million customers.
But you can't please everyone and at Call For Action we hear from subscribers reporting all kinds of problems.
One Colorado Springs man says he simply called to ask a few questions and the next thing he knew... his credit card was charged.
Marcus Reynolds tells us, "The lady gets on the phone and tells me that she needs my credit card number in order for security purposes to run my credit."
But Reynolds says that's not what happened.
Reynolds, says, "Instead of running my credit for security purposes, she actually ran my credit card for a deposit for hardware."
Reynolds says he never signed up for service and didn't have any Directv equipment... yet had the toughest time getting the charge removed from his credit card. He simply made no headway calling Directv on his own.
Reynolds, adds, "I almost got evicted from my house and the money that they took was partially my car payment and my car almost got repo'd."
That's when Reynolds made a Call For Action, getting ahold of our volunteer Sue... who's made inroads with Directv. She now has the ear of the top rep who's handled every Directv complaint that Call For Action has sent his way.
Reynolds suggests, "If you guys need help give KKTV a call... because like I said, without you guys, I probably... who knows... when I would've gotten that money back."
Sometimes the difference in solving a problem is just putting the matter in front of the right person. If you need consumer help... don't get frustrated... make a Call For Action.
Volunteers staff our phones every Monday, Tuesday, and Thursday. To make a Call For Action dial 457-8211 from 11 a.m. to 1 p.m. or head to our web channel, kktv. com. Click on "As seen on KKTV" and then "Call For Action."