Fourteen-thousand Colorado Springs Utilities customers never worry about their bills going through the roof.
They're on the budget billing plan. That means they pay Colorado Springs Utilities the same amount every month no matter how cold or hot it is... or what their thermostat setting.
Fran Porter, one of our Call for Action volunteers says, "It's so easy. You call and they tell you on the phone."
Porter says the program's great for folks like her on a fixed income. She knows her monthly bill will be 117-dollars, not a penny more.
Every customer's monthly amount is different. It's all based on usage.
And, at the end of twelve months Springs Utilities checks to see exactly how much energy was used.
Karen Walker with Colorado Springs Utilities adds, "If we owe the customer money we could either put that credit in the next 12 months or we're happy to refund it back to them."
For those who need help paying their bills Uncle Sam and the state have a program called LEAP which has strict income guidelines.
And more than 25-hundred Colorado Springs Utilities customers get aid every year through PROJECT COPE. With that plan up to 500-dollars is available on a one time basis only for those who've gotten a disconnect notice.
KKTV firmly believes in freedom of speech for all and we are happy to provide this forum for the community to share opinions and facts. We ask that commenters keep it clean, keep it truthful, stay on topic and be responsible. Comments left here do not necessarily represent the viewpoint of KKTV 11 News.
If you believe that any of the comments on our site are inappropriate or offensive, please tell us by clicking “Report Abuse” and answering the questions that follow. We will review any reported comments promptly.powered by Disqus
Viewers with disabilities can get assistance accessing this station's FCC Public Inspection File by contacting the station with the information listed below. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, 888-835-5322 (TTY), or email@example.com.