Belgian Banking Error

Most of us don't even think about the effort it takes to pick up a gallon of milk, but for one Colorado Springs woman...it dislocates her shoulder.
Her rare condition can't be adequately treated in the U.S. so she's using her dual citizenship status to relocate to Belgium.
The first step along that journey involved Citibank Belgium.
Barbara Calder says, "I wanted something that had an office in this country and one in Belgium so we set up a bank account at the Citibank in Brugge."
Barbara says the bank immediately took her fifty dollar bills in U.S. currency, but said the one hundreds would have to be sent away and verified at another Belgium bank.
She wasn't concerned till she received two bank statements... neither one showing the three-thousand dollars worth of 100's she had deposited.
Barabara adds, "It was very scarey... not just the money disappearing, but here everything we had planned... it could hold it up."
Barbara made a Call For Action and at the same time kept calling Citibank. Eventually banking officials in Belgium confirmed... her three-thousand dollars was safe and recorded in her checking account.
We wish Barbara well and hope she's Belgium-bound soon. The lesson here ... international banking laws can be tricky so it pays to hang onto your receipts like Barbara did and be persistent till you get the answers you're after.


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Comments are posted from viewers like you and do not always reflect the views of this station.
  • by lacam31 Location: Al. on Jul 16, 2008 at 02:29 PM
    where would you take a letter that has a winning notice,check and instructions telling you how to go about cashing the check but you got to call a number first.
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