Door to Door Notices for Hyla

This is the Hyla ... a combination air purifier/vacuum cleaner made in Slovenia.
Kristen Tenney says she purchased it from the local dealer, Rocky Mountain Hyla after an in-home demonstration. But she wishes she would've saved her money.
It cost her more than $2,500 and apparently does just an adequate job.
Kristen Tenney says, "I'm not as satisfied as I want to be for $2,500. I wish I was more happy with the purchase for that amount of money."
Kristen adds, "I've run it for half an hour and I've run it for three or four hours at a time and really not noticed too much of a difference."
Kristen says she's learning from her costly mistake, but what really made her angry... the free gifts she was to receive.
She says the free vacation she was promised wasn't totally free and had time restrictions so she didn't bother with it.
The other gift was a mini Hyla air purifier. Kristen says it took more than a month to receive and a lot of haggling over the phone.
Kristen says, "I just wasn't happy about having to wait so long and go through so much hassle to get it which we really did." "They were very rude and just..."... just rude and inconsiderate."
Just remember before you buy anything, check out the company and its products first.
We found several Hylas on Ebay. A brand new for $1,400 and others in great condition from five to eight hundred dollars... much less than the $2,500 Kristen paid.
And a final note on the final notice. Whether you think it's misleading or not... one thing's for sure. It's full of spelling errors which could make you question the credibility of the company.


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Comments are posted from viewers like you and do not always reflect the views of this station.
  • by Linda Location: Oklahoma on Jan 31, 2012 at 02:04 PM
    I am very happy with my Hyla.It helps with my family's allergies and I have not had any problems with it. I've had it 2 years.
  • by mike Location: missourri on Jul 3, 2011 at 10:13 PM
    actually i am a hyla dealer and i have put my hylas against SEVERAL rainbows and they have never once out performed the hyla otherwise i would be selling rainbows instead. if your going to lie make it believable. and for ashley with the broken hyla, there is a hyla store in mtn home that would be more than happy to help you out. i sell hylas because they greatly improved my wife's lifestyle due to her asthma and allergys ;)
  • by Grant Location: Idaho on Jan 15, 2011 at 12:59 AM
    The Hyla is a knock-off of the Rainbow, which is an AHAM (www.aham.org) certified air purification system. Hyla representatives will bash Rainbow every chance they get, but a simple side-by-side comparison of the recent models from both manufacturers conducted by myself personally demonstrated that the Rainbow overpowered the Hyla every time. All of Rainbow's services and supplies are available at over 2000 distributors in the 50 states, and more in over 104 countries. My opinion. Buy a Rainbow, from an authorized Rainbow dealer. If you buy one on EBAY, you might get a cheaper price, but you don't get the satisfaction and service that purchasing from a dealer provides.
  • by Paula Location: NC on Jan 12, 2011 at 11:38 AM
    Yes you can get it on EBAY for Cheaper, you can for eveything-but you get the tail light guarantee: once your tailight leave the driveway, no service. The price was difficult, but we financed. i run a cleaning buisness and this thing works. To the person who tried two plugs, if you don't line the top on the bottom correctly it won't connect and come on. Only thing I don't l;ike, cord isn't long enough. it is as much of a pian to clean as any vacuum. I have birds, kids, and dogs. My house stays clean. Had problems with living room carpet. We pulled it up to replace, it was so old the pad had begun to rot and we literally had to shivel the dirt out. Sucked up the rest with Hyla and put down laminate. Works awesopme on sheetrock dust too.
  • by Sam Location: Arkansas on Oct 30, 2010 at 08:48 AM
    I love my hyla and it is a great investment. I have allergy problems. With just using the mini I slept much better at night and I did purchase the big hyla which works wonders and I no longer have sinus problems that my doctor told me I would have to have surgery for. If you can't get a hyla, I would get something similar to it. :D
  • by Pam Location: Kansas on Jul 22, 2009 at 09:50 AM
    Hyla vacuum wont start. Tried two plug in's and reset button-was ok last week
  • by Rory Location: Guelph on Jun 2, 2009 at 09:36 PM
    I currently work for a company that sells rainbow's and starting next week we are switching to the Hyla. Many hyla dealers are former rainbow dealers and it's more of a political swith than a product one. Both products are good and a good value in my opinion. The new rainbow does have a hepa filter that can at times be a problem but works as a air purifier if you maintain it properly. The hyla has no issue with a filter and seems easyer to clean so it all comes down to a personal choice but they both beat any bag or filter system on the market. As for the rudness that is an office issue and I would report them, from what I have seen neither company wants that kind of reputation becaue it hurts everyone in our field. We do well to be liked by are customers and in the ontario offices we make it a top priority. So i'm sorry for your bad experience but try not to let it put a bad taste in your mouth for the machine.
  • by Colleen Location: Maine on Apr 21, 2009 at 11:23 AM
    I like the Hyla but it's a pain to empty and clean.
  • by ashley Location: arkansas on Mar 19, 2009 at 07:13 PM
    i have a hyla and its broke and no place here to find parts. thats whats upsetting after paying that price and no where around to get parts.
  • by Becca Location: Monticello on Feb 6, 2009 at 11:29 AM
    I have a Hayla and love it! Wonder if the unhappy customer needs to buy new carpet and padding? If the the padding has a lot of dirt under it from a bad not getting it all, it will never come out no matterhow hood the vacuum is the padding would need taken up and replaced.
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