Call For Action Alert: Target Stores Return Policy

An excited mother-to-be and a beaming bride are now seeing red when it comes to Target.
They signed up with the store's baby and bridal registries, but are now stuck with duplicate gifts... which can't be exchanged or returned.
One received 3 blenders. The other got four baby bouncers. They believe Target failed to update their registries leading friends and family to purchase the same item multiple times.
Bride Renee Wilson says, "As a consumer there's nothing that I can do about it... I'm stuck with these items."
Mother-to-be Leea DiPentino adds, "I feel like I brought Target a lot of money by registering with them in the first place. So I feel like... well,this is the thanks I get kind of thing, you know."
Wilson and DiPentino says their Target shopping days are over.
They believe Target needs to change its' return policy.
The 4-month old rule means without receipts customers with gifts which are more than 20-dollars... can't return or exchange them.
Customers are allowed to return or exchange a total of 2 items a year without a receipt... BUT they must be less than 20-dollars.
A Target spokesman told me the move was made to cut down on the number of fraudulent returns.
The return policy's spelled out on the back of receipts, in stores, and online, but the $20 threshold amount isn't.
DiPentino says, "It did leave me in the position of having to go back to my friends and say... hey, can you find the receipt and take it back please."
Wilson says, "Had I known that the policy would've been like this... I never would've encouraged my family and friends to go to Target and purchase things."
A Target spokesman says with 1,600 stores nationwide the chain must have a consistent policy.
The bottom line... keep all store receipts... and if you have any questions... ask before you buy.

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Comments are posted from viewers like you and do not always reflect the views of this station.
  • by Adam Location: Colorado Springs on Jul 9, 2009 at 02:39 PM
    OK, seriously, keep your reciepts. The policy is CLEAR, they don't post the $20 rule because that is their EXCEPTION to the rule. You have nothing to complain about, and you couldn't return your XBOX game becasue its FEDERAL LAW that you CAN NOT return an open software/video game/cd/dvd, but they CAN EXCHANGE it for the same title. Target could be fined thousands of dollars for returning that game. Look it up, and stop complaining about this smart policy.
  • by Vanessa Location: College Station on Dec 29, 2008 at 04:23 PM
    Would not do an EVEN exchange for another size of Target only brand pants. Wanted to give me a gift card with a value that was 33% less than what I paid because the item "might have been on sale". Bought Xbox game for grandchild. Game did not work. Tried to return game but was refused because it had been opened. How is one to know that something is damaged before they open the item.
  • by Matt Location: Huntsville, AL on Sep 15, 2008 at 03:15 PM
    I wish that I had done some research on Target before I agreed to a bridal registry. There policy, couple with the defective registry allows multiples of the same item to be purchased. The Customer Service was horrible. They lost a customer.
  • by Kristen Location: Wichita, KS on Jan 14, 2008 at 05:41 PM
    I've been doing my research and keeping my eyes on Target since I heard about their new "policy" from a bridal website. All I read is "brides beware!!" I watched an example of a return-gone-bad in the store with my own eyes....parents couldn't EXCHANGE two outfits for their kids because Target didn't ahve any other sizes avail and the couple didn't have gift receipts. WHO THE HELL ASKS SOMEONE FOR A GIFT RECEIPT?! HOW TACKY!!
  • by Robbie Location: Colorado Springs, CO on Jan 8, 2008 at 03:21 PM
    That rule is stupid. I've seen their return policy, and it clearly DOES NOT STATE ANYWHERE THAT ITEMS WITHOUT A RECEIPT AND OVER $20 CAN NOT BE RETURNED. If a customer needs to return an item but doesn't have the receipt, an exchange or store gift card should be offered. Target is not an ALL SALES FINAL store, and should not have made the change WITHOUT CUSTOMER'S CONSENT!!!
  • by Todd Location: Colorado Springs on Dec 5, 2007 at 09:26 AM
    Regardless of Targets battle cry of uniform 'Policy', the failure here is Target's multiple loop holes and failures to get out of providing simple customer service. If I am to spend my hard spent money on products they sell, then the products I get should work, not be duplicates from a failed registry system, the correct product, etc. These are all issues retail will encounter on a daily ocurance. Target has stated via its policy that it is unwilling to do business with you in an up front manner in these situations. Common sense and customer sense should take the priority here, NOT policy. Vote with your dollars, shop elsewhere.
  • by Julie Location: Colorado Springs on Dec 4, 2007 at 08:49 AM
    Even if you have a receipt, if it's over 90 days old, Target won't allow you to return or exchange your item either. I purchased towel racks, fixtures etc. but by the time my bathroom was remodeled & it was time for them to be installed, it was discovered they wouldn't fit, plus the TP dispenser was slightly defective & wouldn't fit flush to the wall. Even tho I had all my receipts, they wouldn't allow me to have a refund or even exchange the items; not even the defective one. I told them you'd think that if I was forced to keep something that I could no longer use at least they shouldn't make me keep something defective. I threw such a hissy fit that they finally, reluctantly, let me exchange the defective TP dispenser for another one just like it. Maybe someone will buy them at a garage sale if I ever have one. Needless to say, I don't shop at Target anymore.
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