We've all been there... knowing something's wrong with your car... and relying on the mechanic to fix it... only to be told... it needs a lot more work... or does it?
That was the situation facing Juan Zepada who made three trips to a shop for brake work.
Juan says, "I was kind of mad you know afterwards... because I trusted the people, you know they're the professionals. They know more than I do and you take it for granted they're going to do you a good job."
Juan says he spent hundreds of dollars at the Meineke Car Care Center at 2607 East Platte Avenue... for items like a rear brake hose, a master cylinder, and brake drums for his '97 Mercury Sable... and still wasn't satisified that his car had been repaired.
He was tired of paying for rental car costs, but questionable actions on the part of the Meineke manager sent him elsewhere. He went to Bud's Muffler for a second opinion. At Bud's he learned he needed front brake pads.
Now Juan was happy with his car, but angry with Meineke. He says he called numerous times to speak to the owner, but got nowhere.
Juan says, "I didn't know the number... I didn't know his name... didn't know nothing and they wouldn't give it to me... so that's why I went to you."
I got ahold of Meineke's corporate office and officials there admitted mistakes were made. They told me not only was the manager fired, but they wanted to make Juan happy. They reimbursed him $530 for his trouble.
If you're unsure about an auto repair...do what Juan did. Get a second opinion. Also, ask for an inspection report filled out by the mechanic.
And one last thing...before you leave your vehicle with a shop... ask the mechanic to save the old parts.
Some pieces may be hard to handle, but that way you have proof of the problems right in your hands.