It's a case that apparently fell between the cracks.
A streetlight which may've been hit by a car... was laying on the sidewalk at 320 West Cheyenne Mountain Boulevard... just a block from Broadmoor Elementary School.
It bothered Carol Caldwell who worried about someone coming into contact with the pole... which had wires sticking out of it.
"The major issue is... .when you've got a live wire exposed and I think that needs immediate attention," says Caldwell.
Caldwell says she called Colorado Springs Utilities... reporting the problem not once or twice, but three times. Then she called me.
Caldwell says, "They called, they were out there." "They had come and at least cut the wire, wrapped it up, and put a cone over it."
Steve Berry with Colorado Springs Utilities says thankfully... the exposed wires weren't dangerous. He says CSU has one crew of six... which handles all of the city's 24,000 street lights. He says the recent rash of copper wire thefts has caused a huge backlog for workers.
Still, the unit prioritizes calls... getting to critical ones first.
He thanked Carol for her persistence.
Berry says, "In this particular case we had a troubleshooter go out and misidentify the light as a city piece of infrastructure, when in reality, it was ours... so that didn't help the situation."
Steve urges residents to be pro-active like Carol. He says workers can't be everywhere so if you see a downed street light or suspicious activity around a light... report it immediately. The number to dial is 448-4800. Be sure to explain exactly where the light is located and what the problem is.
By the way, so far this year Colorado Springs has had to pay more than $700,000 to replace copper wire stolen from street lights.