There's nothing worse than giving a company your business and then later feeling ripped off. I thought it might be interesting to hear what your biggest consumer pet peeves are... and then compiling a list.
One that immediately comes to mind is a Consumer Reports piece I just tracked. It talks about companies that shrink their products and hope you won't notice. Consumer Reports says manufacturers know we look at price...and hope we won't consider size.
One example... a roll of Scott Toliet Paper that shrunk about 9%. The old roll had 115.2 square feet, the new one close to 105 square feet.
Consumer Reports also mentions Tropicana Orange Juice. Minute Maid shrunk OJ from 64 ounces to just 59 ounces, a drop of nearly 8%. Of course, it's still charging at the 64 ounce-rate.
I remember awhile ago I signed up online for a "free trial" bottle of acai berry capsules. I never opened the bottle and sent back the capsules... but noticed I kept getting a strange $5.95 charge on my credit card bill. Turns out, the company also signed me up for a free monitoring of my workouts without my knowledge and was charging me for the service. It took about an hour to get the charge taken off in the future... and a supervisor deducted one month's charge, but refused to deduct any other charges.
While I was angry about what happened, it taught me a lesson to pay closer attention to my credit card bills and to check out companies before buying anything online... especially if their items are supposedly FREE.
KKTV 11 News anchor, Don Ward tells me one one his biggest gripes involves airlines fees. He once had enough points earned in a frequent flyer program to qualify for a free flight to London... only when he went to book his ticket, it wasn't free at all. Turns out that free ticket cost more than $500 in taxes fees and surcharges!
How about this one... the amount vendors charge for concert ticket fees. These days most folks buy tickets online or on the phone. One gal who attended a rock concert paid $80 for a pair of lawn seats was charged $40 in surcharges! I realize the venue, the ticket sales organization, and others must make money... but that seems outrageous.
So what bugs you the most? Credit card fees? Shipping charges? Give me your input and we'll put together a list. Consumer Reports says, the more vocal we are... the better our chances of getting companies to change their ways. Let's give it a try!
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