Billing Problem Resolved for Deploying Soldier (Betty Sexton)

This is a Call for Action I wish you could see on our air, but circumstances wouldn't allow it. It's the story of a Fort Carson soldier, ready to deploy, who was saddled with a billing problem.

 

 

 

  I don't pretend to know the emotions of soldiers who are getting ready to deploy... but I can imagine they're pretty stressed out.

  I've been told they're required to attend a lot of briefings.  They're not just preparing to live in the desert for a year... but are getting their financial affairs in order, and saying so long to loved ones.

  That's why I was happy to hear that our volunteer, Dave was able to resolve one soldier's Call for Action complaint in a matter of hours.

  You see the soldier is heading off to the Middle East in a few weeks.  He had a billing problem with a rental car company.  It apparently overcharged his debit card, forced him to take out a loan, and do a lot of financial juggling.

  When he couldn't resolve it on his own, he picked up the phone, dialed our Call for Action office, and got ahold of Dave.

  Dave quickly went to work. He cut through the red tape, talked to the head of media relations for the rental car company, and within a matter of hours the soldier was issued a $600 refund.

  Now, we feel better knowing his matter was resolved. He can head off to the Middle East, not worry about an overdrawn checking account.

  Thanks to all involved... and especially to that man in uniform, who willingly makes sacrifices on our behalf everyday.

  Take care my friend... if you run into any consumer problems in the future, please give us a shout.

  We're here for you!

 

 

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